Career Changer / Customer Dialogue Consultant (m/f/d)
Account Manager
Language requirements
Intro
Sparda-Bank Berlin is a cooperative bank with around 800 colleagues. We serve 470,000 private customers in Eastern Germany and aim to create positive customer experiences every day. Our motto: Banking for, with, and by people!
We are looking for you in Cottbus as a Customer Dialogue Consultant, even as a career changer.
The position is full-time, permanent, and available immediately. You will be the first point of contact for our customers and shape the daily customer dialogue.
Description
You support our customers in a friendly, competent, and solution-oriented manner with their concerns.
You handle service inquiries reliably and, if possible, conclude them directly.
Your way of working ensures a positive customer experience and high service quality.
If an issue requires more expertise, you forward it to the appropriate specialist teams.
You process all tasks properly and thoroughly.
You support the sales team and ensure a smooth exchange.
You help our customers use digital services more safely and independently.
Requirements
Completed commercial training or a comparable qualification.
Enjoyment in dealing with people and offering appreciative service.
You fit in with us and our values.
Customer-focused thinking and action, as well as a good sense of quality service.
Confidence in using digital applications and openness to new tools and processes.
Willingness to learn and openness to personal development.
What We Offer
π Flexible working hours and a flexitime account
π Full-time equals a 35-hour week
ποΈ 30 days of holiday with days off on 24th and 31st December, up to 6 additional days off per year possible
π Informal culture, no dress code, and New Work environment
π° In-house collective agreement and 13th salary
𧡠Company pension scheme and capital-forming benefits
π β¬50 benefit budget per month via the Probonio app
ποΈ Employee discounts with around 800 companies as well as on banking products
π Sparda scholarship and leadership talent programme
π¬ Corporate health management and mental health ambassador programme
Closing
ππ We value diversity and welcome all applications β regardless of gender, cultural and social background, religion, ideology, disability, age, or gender identity. Therefore, we do not require a photo in your application. Add to our diversity and apply β you are warmly welcomed! ππ
Sparda-Bank Berlin
Sparda-Bank Berlin is more than just a bank. As a cooperative employer, we focus on people β with their life paths, experiences, and perspectives. We do banking for, with, and by people, designing our work environment as we would like to experience it ourselves: fair, open, on equal terms, and meaningful.We describe our culture as "unexpectedly human." Work for us means more than performance: it is relationship, interaction, and joint creation. We rely on autonomy rather than control, collaboration instead of hierarchy, and diversity rather than uniform thinking. Every life reality counts β regardless of origin, educational background, religion, age, or identity.As an employer in a diverse region, we know that many of our colleagues bring different perspectives and backgrounds. These perspectives enrich our teams, strengthen our understanding of different life situations, and make us more sensitive in dealing with each other and with our customers. That's why we clearly position ourselves against racism and discrimination and actively promote an unbiased work environment. Since 2022, we have been signatories of the Diversity Charter.For us, diversity is not just a stance but practice: through participatory processes, networks, dialogue formats, and the conscious promotion of different perspectives. This is also reflected in the positive feedback from our employees β for instance, in multiple awards as a kununu Top Company.We are convinced: a bank is sustainable when people feel seen, secure, and effective. We work toward this every day, together. We are the bank for the East, offering attractive banking for, with, and by people.
- 53 locations
- Economy and finance
- 501 - 1,000employees
- 3 open positions