IT Service Desk Specialist (m/w/d)
IT support staff
Language requirements
Intro
Are you ready for the next step in your career in software development? With us, you can shape exciting projects. As an IT Service Desk Specialist, you will encounter challenging tasks within a dynamic team.
Description
As an IT Service Desk Specialist at Lowell
you will be responsible for receiving, coordinating, and distributing incident, service, and change requests, as well as recording any disruptions in the company via email, phone, and in person
qualifying and prioritising fault reports for forwarding to 2nd level support
documenting issues in the ticket system and providing direct solutions to a large proportion of inquiries
assisting with internal and external relocation projects
supporting the setup of new workstations at the Essen site and installing new hardware components (PCs and laptops)
handling defective hardware components and setting up printers, including patch management, will be part of your tasks
Requirements
Join our team if you
have completed training as an IT specialist or have a comparable qualification
bring strong communication skills and consider responsibility, flexibility, perseverance, and teamwork as a matter of course
have excellent knowledge of common Microsoft products (MS Office, Windows 11) as well as a solid understanding of current standard hardware (desktop, laptop, printer)
possess high customer friendliness and an analytical and solution-oriented approach to work
have a strong service and quality orientation, coupled with a high sense of responsibility
ideally have basic ITIL knowledge
What We Offer
💶 Competitive salary.
🕒 Flexible working hours and home office options.
🚀 Training and personal development.
🏢 Modern working environment with the latest technology.
👥 Dedicated and supportive team.
Closing
We look forward to receiving your application and getting to know you. Please send us your complete documents, including a CV and cover letter.
🌍🌈 We welcome applications from people of all backgrounds and look forward to receiving your compelling application. 🌈🌍
Lowell Group
Lowell is one of Europe's leading providers in receivables management. The company's goal is to develop sustainable solutions for handling outstanding receivables for its customers and consumers.Thanks to extensive expertise in data analysis and excellent risk management, Lowell can offer its customers competent solutions in all areas of receivables management—from debt purchase and collection services to the outsourcing of business processes.Our mission. We want to improve receivables management for everyone, positively changing the lives of consumers, our colleagues, and society as a whole.Lowell takes an ethical approach to receivables management and always aims to find the most appropriate, sustainable, and fair solution for everyone, considering the consumer's individual situation. We strive to make a positive contribution to society and the economy through excellent receivables management.
- 2 locations
- Economy and finance
- 1,001 - 5,000employees
- 3 open positions
Contact person
Pascal Otten