Key Account Internal Sales Associate (m/f/d)

What You Will Move With Us

• You act as a link between customers and the specialist departments at Berliner Wasserbetriebe by:

• Managing assigned Key Account customers as the primary contact in internal sales

• Building and maintaining a sustainable and consistently solution-oriented customer relationship

• Handling all commercial matters such as management changes, claims realisation, and unresolved billing issues due to missing or unclear meter readings

• Conducting on-site customer visits if needed

• Identifying customer needs and initiating solutions to optimise our work processes

• Complaint management

What You Bring

• Business Administrator/Industrial Specialist with relevant practical knowledge in Key Account Management within the water industry sector

• Alternatively: Completed training as an Industrial Clerk with comprehensive, job-relevant practical skills

• Proficiency in MS Office, SAP, and CRM

• High communication skills and customer orientation, enjoy working with people, stress resilience, solution orientation, and conflict resolution skills

• Desirable: Knowledge of the water industry, good understanding of market conditions, the industry, and process flows in Key Account customers

Compensation

We offer remuneration in pay group 9 according to the Collective Agreement for Utilities (TV-V). Depending on the fulfilment of personal requirements, classification in a lower pay group may occur.

Good Reasons for a Career with Us

• Innovative technologies for the Berlin water cycle

• Sustainable environmental protection through active research

• Meaningful tasks with responsibility and team spirit

• Diverse career prospects and support (e.g., Female Leadership Program, individual development plans, internal training opportunities)

• Balanced work-life balance: 39-hour week, 30 days of vacation/year, up to 60% home office time per quarter for eligible roles, various working time models (e.g., sabbaticals, flexitime, part-time, 10 additional vacation days through salary conversion, etc.), company pension scheme (VBL), capital-forming benefits (VWL), subsidy for Germany Ticket job, corporate benefits offers, 39 weeks' continued pay in case of illness, company health management (including bike leasing), family-friendliness, professional employee advice for all life situations

Application Information

• People with disabilities are given preference if equally qualified.

• As we are committed to equal opportunities and the professional promotion of women, we are particularly interested in applications from women.

• Applications from people with a migration background are expressly welcome.

• Applications with other educational qualifications will be assessed on a case-by-case basis and may be recognised based on prior knowledge and work experience.

Your Application

Please apply by submitting your complete application profile (cover letter, CV, certificates, and, if applicable, proof of disability) by 15.07.2026, indicating the job ID via our careers page.

Interviews are expected to start from week 32 onwards.