We are seeking motivated part-time Back Office Staff for our FTTH installation company. This position is an excellent career step for those with call center experience.

As a part-time Back Office Staff, you'll enjoy a varied workday. Approximately 80% of your time will be dedicated to scheduling appointments over the phone, with the remaining 20% covering administrative tasks.

Scheduling Appointments: Contacting customers and arranging appointments with owners and tenants.
Route Optimization: Geographically planning on-site visits for inspections and installations.
Appointment Management: Updating calendars and sending confirmations.
Query Management: Addressing questions about installations over the phone.
Data Management: Managing customer data in the CRM system.
Documentation: Filing protocols and consent forms.
Communication Interface: Reporting issues or delays to project management.
Post & Mailings: Handling post and preparing mailings for new expansion areas.

Communication Skills: Be empathetic and patient on the phone.
Structured Work Approach: Efficient scheduling to avoid idle time for technicians.
PC Skills: Proficient in MS Office and ideally experienced with CRM systems.
Fluent in German
Advantageous: Basic knowledge of fibre optic connections and experience in call centers.

💶 We offer performance-based pay.

📄 You can expect a permanent employment contract.

🌱 You will benefit from a company pension scheme.

🎉 We regularly organise company parties and team-building events.

📚 You have the opportunity for further training.

🤝 We have a flat hierarchy.

🚴‍♂️ Additionally, you can use a company bike.

🌍🌈 We welcome applications from individuals of all backgrounds and look forward to receiving your convincing application. 🌈🌍

Schilling Group

SCHILLING GROUP is a nationwide network of specialised companies with core competencies in data processing and communication infrastructure.As a medium-sized network, we have evolved into a robust service provider, continually adapting our processes and structures to meet industry requirements.United in the group, we offer our clients tailored full-service solutions, providing infrastructure services across all major economic sectors.At the same time, we maintain mid-sized company values. All employees contribute to the group and the development of individual business areas. In various professional fields, we are already training the next generation of our specialists, supporting every professional and business area through central administration.

: 2 locations

: Electrical engineeri...

: 201 - 500employees

: 1 open position

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Back Office Staff (m/f/d)

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Back Office Staff (m/f/d)

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