Order Processing Officer (m/f/d)

The Jobcentre is part of the city administration and supports people in securing their livelihood and finding their way back to work. In the area of benefits processing, we ensure that citizen's benefit services under SGB II are processed correctly and promptly.

We are looking for you to join our team as an Order Processing Officer.

• Receive applications and make decisions on complex cases, particularly new applications

• Advise customers on citizen's benefit (SGB II) and provide information

• Collaborate closely with internal departments and external entities (e.g., health insurance, pension insurance)

• Act as a technical contact for colleagues and review decisions

• Handle ongoing cases, such as renewals, adjustments, and requesting documents

• Process appeals, revocations, reimbursements, and review applications

• Completed degree (e.g., Diploma in Public Administration, Bachelor of Arts in Administration, Bachelor of Laws) or equivalent administrative qualification

• Solid knowledge of SGB II and SGB III or willingness to quickly acquire it

• Good to excellent German language skills

• Social competence and customer/team orientation

• Proficiency in MS Office and special software

💶 Salary according to pay group 9c TVöD including annual special payment
👵 Contribution to supplementary pension
🌴 30 days of vacation
🔒 Secure job
🕒 Flexible working hours (flexitime from 6 am to 7 pm) and part-time possible
🏠 Mobile working and teleworking
🎫 Discounted Germany ticket
🚲 Bicycle leasing
🏋️ Company fitness with Hansefit
💆 Company health promotion including mobile massages
📈 Internal training programmes, also for leadership positions
🚉 Central location at the main train station with good public transport connections

Do you have any questions? We look forward to your call! Contacts: Mr. Halbauer, Tel.: 0531 80177-3600; Ms. Holzen, Tel.: 0531 80177-4216. We look forward to receiving your online application by 6 September 2026!

🌍🌈 We welcome applications from people of all backgrounds and look forward to your meaningful application. 🌈🌍