Workplace and Process Specialist (m/f/d)

• Independent management and development of IT workstations considering current security requirements

• Ensuring stable IT operations and optimising media technology

• Monitoring and management of the supported office infrastructure applications (OI)

• Management and supervision of external IT service providers in the area of IT workstations

• Securing clients based on current Windows versions including M365 in accordance with regulatory requirements

• Participation in the introduction of modern cloud solutions such as MS Copilot or comparable technologies

• Support and development of media technology, including the design of high-quality conference rooms

• Participation in procurement procedures and ongoing license management for software products

• Completed studies in computer science, business informatics or natural sciences, or extensive professional experience with relevant certificates (e.g., state-certified computer scientist, Bachelor Professional IT)

• At least 3 years of professional experience in the described field of tasks

• Initial knowledge in the areas of DORA, public procurement, regulation, and license management

• Experience in 1st and 2nd level support as well as with ITIL processes is an advantage

• Technical understanding of central infrastructure services (e.g., DNS, Active Directory)

• Ability to identify the requirements of various user groups and translate them into solutions

• Experience in project work or project management

• Analytical thinking, structured working method, and pragmatism in solution finding

• High level of initiative, teamwork skills, and strong communication abilities

• Excellent German language skills, both spoken and written

• Strong awareness of costs, quality, and service

🤝 A collegial team with ample room for creativity and personal responsibility

📈 Professional and personal development through tailored offers

🏢 Modern workplace in Düsseldorf with home office options

🚉 Subsidised Germany ticket

🤸‍♀️ Urban Sports Club membership

🧠 Mental health offerings with Likeminded

🚲 Option for JobRad leasing

🙌 Sustainable corporate culture and attractive pension scheme

🌱 Family-friendly working conditions and health management

🥽 Excellent company restaurant

🏆 Work at one of the top 3 banks with the most satisfied employees in Germany (Kununu Top Company 2025) and one of the best public-sector IT organisations in the German-speaking region (CIO of the Year 2021)

🌍🌈 We welcome applications from people of all backgrounds and look forward to your meaningful application. 🌈🌍