Specialist Workplace & Processes (m/w/d)

Do you want to actively shape IT workspaces and seek a role with meaning and social value? NRW.BANK in Düsseldorf is seeking immediate reinforcement in the office and IT infrastructure sector – become part of an engaging team driving digitalisation and sustainability in NRW.

• Independent support and further development of IT workstations, considering current security requirements

• Ensuring stable IT operations and optimising media technology

• Monitoring and operation of managed office infrastructure applications (OI)

• Managing and supervising external IT service providers in the IT workplace area

• Securing clients based on current Windows versions, including M365, according to regulatory guidelines

• Participating in the introduction of modern cloud solutions like MS Copilot or similar technologies

• Maintaining and developing media technology, including designing high-quality conference rooms

• Supporting procurement processes and ongoing licence management for software products

• Completed studies in the field of computer science, business informatics, or natural sciences – alternatively, extensive professional experience with relevant certificates (e.g., state-certified computer scientist, Bachelor Professional IT)

• At least 3 years of professional experience in the described field

• Initial knowledge in DORA, public procurement, regulatory matters, and licence management

• Experience in 1st and 2nd level support and with ITIL processes is an advantage

• Technical understanding of central infrastructure services (e.g., DNS, Active Directory)

• Ability to recognise the needs of different user groups and transform them into solutions

• Experience in project work or project management

• Analytical thinking, structured working style, and pragmatism in problem-solving

• High degree of initiative, team skills, and strong communication skills

• Excellent German language skills, both written and spoken

• Strong cost, quality, and service awareness

🤝 Collegial team with high degree of autonomy and responsibility
📈 Professional and personal development through tailored offerings
🏢 Modern workplace in Düsseldorf with home office options
🚉 Subsidised Germany ticket
🏋️‍♀️ Urban Sports Club membership
🧠 Mental health offerings with Likeminded
🚲 Option for job bike leasing
🌱 Sustainable corporate culture and attractive pension plan
👨‍👩‍👧‍👦 Family-friendly working conditions and health management
🍽️ Excellent company restaurant
🏆 Work in one of the top 3 banks with the most satisfied employees in Germany (kununu Top Company 2025) and one of the best public-sector IT organisations in the German-speaking region (CIO of the Year 2021)

🌍🌈 We welcome applications from people of all backgrounds and look forward to receiving your compelling application. 🌈🌍