IT Administrator

Challenges that await you

As a Support and Service Technician, you will be the first point of contact for our customers and internal users with technical questions and issues. Your responsibilities and tasks therefore include, among other things:

IT Support:

• Receiving and processing support requests via phone, email, and ticket system
• Error analysis and sustainable resolution of hardware and software issues
• Monitoring tickets, deadlines, and service levels

On-site Service and Remote Support:

• Installation, configuration, and maintenance of IT systems, clients, and peripheral devices
• Carrying out updates, upgrades, and system checks
• Managing customer projects in the area of Microsoft 365 and IT infrastructure
• Performing user onboarding and offboarding, including management of permissions, licenses, and devices

Documentation and Quality Assurance:

• Comprehensive documentation of all activities and customer agreements in the ticket system
• Creation and maintenance of technical documentation and knowledge base articles
• Contributing to the optimization of support processes and service quality

What we expect from you

Your Professional Profile

• Experience in IT support and service with excellent knowledge of Microsoft 365 (e.g., Exchange Online, Teams, SharePoint, OneDrive, Admin Center)
• Good knowledge of Windows and network infrastructures
• Experience with virtualization technologies (e.g., VMware, Hyper-V)
• Basic knowledge of IT security (e.g., endpoint protection, firewalls, backup strategies)
• Familiarity with cloud services (e.g., Google Workspace, Microsoft Azure, AWS)

Your Work Style

• You work solution-oriented – the result matters to you.
• You approach tasks in a structured manner and are well-organized.
• You are customer-oriented and bring strong communication skills and team spirit.

Why us?

We offer you

• An exciting and varied role in an innovative company with direct customer contact
• An open and collegial work environment
• Individual development opportunities and further training
• Flexible working hours and the option to work from home
• Attractive remuneration and good social benefits

If you're keen to become part of our team and help shape the future with us, we look forward to your application!

About us

We are the strong partner for a worry-free IT future – and we intend to continue this journey with you.

For over 25 years, we have been serving medium-sized companies in the Heidelberg area as an IT service provider. We offer comprehensive IT services, bespoke software development, IT security, and Microsoft 365 consulting.

Would you like to join us on this journey and help us expand our success further? Then we look forward to receiving your application!