Customer Experience Manager

The reflexGroup, headquartered in Ahlen/Westphalia, is one of the leading international corporate groups for water-based heating and cooling systems. It brings together the established product brands Reflex, Elbi, and Nema. With extensive system expertise, reflexGroup develops and provides hydraulic components and tailored solutions for all building and application areas, from private households to industrial facilities. With nine production sites, over 2,100 employees, and its own sales organisations in more than 25 countries, reflexGroup is a key player in the HVAC industry. reflexGroup is a division of the Winkelmann Group.

To strengthen our Customer Centricity department, we are looking for a

Customer Experience Manager Digital Transformation (m/f/d)

who will actively shape our lead-to-cash processes (from lead generation to invoicing) and manage digital projects.

The Role: • Planning and managing projects within our Customer-Centricity strategy, focusing on lead-to-cash • Collecting, assessing, and prioritising requirements from sales, service, finance, and IT • Coordinating cross-functional project teams and external service providers • Designing and optimising processes and deriving technical requirements for CRM, ERP, and billing systems • Preparing and moderating project meetings, workshops, and steering committees

The Profile: • Completed studies (Business Administration, (Business) Informatics, Customer Experience or similar) or comparable commercial training with additional qualifications • 3–5 years of professional experience in project or process management, ideally in lead-to-cash/sales or finance environment • Experience with traditional and agile project management methods (e.g., Scrum, Kanban) • Good understanding of IT systems, interfaces, and data flows (CRM, ERP, billing, reporting) • Strong analytical and conceptual skills with high communication and moderation proficiency in German and English

Our Offer • An exciting and challenging role in an agile and dynamic environment • Flexible work within a defined framework to ensure work-life balance • Retirement benefits to secure your financial future • Opportunities for further education and training to continuously develop your skills and advance your career • Access to our corporate benefits platform with various employee discounts

Need more information? More information, such as the process of our application procedure, can be found on our career page http://winkelmann-group.de