Call Center Agent

Since 2002, 020-EPOS European Point of Service GmbH has been one of the established service companies in the field of customer service and sales support. With around 900 employees across four locations in the Ruhr area, we are known for professional customer communication, modern workplaces, and long-term perspectives.

To strengthen our team in Dortmund, we are looking for committed and communicative individuals with experience in customer service or telephone consulting.

Your Tasks

• Sales-oriented consultation of our customers on products, tariffs, and prices
• Creation of individual offers and contracts, such as tariff changes, contract optimisations, and marketing new products
• Consultation on mobile, DSL, fixed-line, and TV products
• Processing commercial transactions and customer data
• Identifying individual customer needs and developing suitable solutions
• Your professional demeanour ensures customer satisfaction
• Follow-up on calls and maintenance of customer records

Your Profile

• Previous sales experience in the call center industry is desirable
• Excellent written and spoken German (native level)
• Proficient use of PC applications
• Strong communication skills and enjoyment of telephone customer contact
• Friendly and confident appearance
• Team player with a structured approach to work
• Openness to new topics and digital products
• Advising others is your strength
• Independent and conscientious work style

What to Expect

• Permanent contract from the first day
• Attractive hourly wage plus performance-based bonuses
• Professional training and coaching for your personal development
• Flexible working hours in part-time or full-time
• Secure position in a future-oriented industry
• No 24/7 hotline
• Flat hierarchies and short decision-making paths
• Pleasant work environment with strong team cohesion
• Company pension scheme
• Employee discounts and corporate benefits
• Discounted meals and free beverages

Working Hours

• Part-time available from 20 hours per week • Full-time available with 40 hours per week

Interested?

We look forward to receiving your application by email or WhatsApp at 0162 – 3017995.

Join our team and help shape the future of modern customer communication.