Clerk in the "Assistance for Care" Working Group - Career Changers Welcome

Pankow is Berlin's largest district. Over 400,000 people live and work here, from Prenzlauer Berg to Buch and Blankenfelde. To keep everything running smoothly, the Pankow District Office needs a strong team of committed individuals.

We are looking for several clerks for the "Assistance for Care" working group in the Social Welfare Office, also open to career changers.

The positions are temporary, from 01.01.2027 to 31.12.2029, full-time (39.4 hours per week), part-time is possible.

You will support people in need of care to secure their needs and lead a dignified life.

• You will manage a department within the area of social assistance and care support

• You will assess individual needs for assistance and independently process applications for subsistence benefits (3rd and 4th Chapter SGB XII)

• You will handle applications for the reimbursement of costs for outpatient and inpatient care support (7th Chapter SGB XII) and benefits under the State Care Allowance Act

• You will determine entitlements, calculate benefit amounts, and issue notices using the Open/ProSoz software

• You will competently advise those seeking assistance

• You will draft statements for appeals and legal proceedings

• You will meet deadlines and maintain statistics

• Desirable: degree in Public Administration (Diplom-Verwaltungswirt/in (FH) or Bachelor) or another degree with a focus on administrative sciences, such as Public Management or Public Law

• Desirable: another degree (Bachelor or Diplom (FH)), Administrative Specialist or equivalent knowledge and experience

• Other educational qualifications may be considered if professionally suitable

• You will familiarise yourself with social benefits law during training (especially SGB XII, II, V, IX, XI) as well as the State Care Allowance Act and the Administrative Procedure Law (SGG, SGB I and X)

• Desirable: experience with Open/ProSoz and proficiency with Word, Excel, and email

• Willingness to quickly acquire missing knowledge

• High motivation, learning ability, and willingness to adapt

• Organisational skills and a goal and result-oriented approach

• Decision-making ability, good communication and teamwork skills, and a strong service orientation

💶 Payment according to pay scale E 9b TV-L: €3,620 to €5,014 gross per month

🕒 Full-time or part-time

⚖️ Good work-life balance

🌍 Work for the public good

👵 Pension scheme

🏠 Health management

📚 Continuing education

🚇 Excellent public transport connections

If you wish to support people and take on responsibility, we look forward to your application.

After you apply, we will review your profile for a match with the position. You will then receive feedback on the next steps in the selection process.

🌍🌈 We welcome applications from people of all backgrounds and look forward to your compelling application. 🌈🌍