Customer Advisor (m/f/d) - Career Change Programme 2027

Dortmunder Volksbank is a unique bank: many of our clients are also members of the cooperative, making them co-owners of the bank – a crisis-proof model for over 100 years.

Now is your chance to join our advisory team. Are you seeking a secure position, real development opportunities, and a supportive team? Then you're in the right place with us. We are one of the largest cooperative banks in Germany, with over 1,350 employees. Trust, proximity, and competence in our region are important to us.

We are continuing to grow. For the Dortmund region, we are looking for you in full-time or part-time for our career change programme as a Customer Advisor (m/f/d).

• Structured Onboarding: We prepare you step by step for your role as a customer advisor – whether in service consultation or private customer consultation.

• Comprehensive Customer Advice: You will learn to provide thorough support to clients and find suitable solutions for their needs.

• Relationship Building & Customer Loyalty: You will establish long-term relationships with clients, strengthening our market position.

• Teamwork & Mentoring: You will work closely with your team. Experienced colleagues will support you.

• Own Customer Base: You will be responsible for your own clients and continue to develop your customer base.

• Qualification as Bank Clerk (m/f/d): You can gain this qualification through the IHK. To achieve this, you must pass module exams throughout the year.

• You have successfully completed commercial training.

• You are at least 25 years old.

• You enjoy working with people and are eager to learn new things.

• You have strong communication skills, can inspire others, and take initiative.

• Good service is important to you, and you present yourself with confidence.

• You enjoy working in a team and are keen to develop further.

• You enjoy sales and working in distribution.

🔒 Permanent employment

💶 Good pay according to bank tariff

🏢 Modern workplaces and a respectful environment

🎓 Training that truly benefits you

🎁 Many voluntary additional benefits

🌴 33 days holiday, plus days off on 24th and 31st December

⏸️ Option to take additional unpaid leave

We've been at home in the region for over 125 years. We know the people, the businesses, and their stories – and we support them wholeheartedly. With us, you're not just working at a bank but in a community shaping the future.

Interested? We look forward to your application.