Office Clerk for International Inquiries (m/f/x)

The German Red Cross helps people who have lost contact with their relatives due to conflicts, flight, displacement, migration, or disasters.

In the area of International Inquiries, you will support the processing of search requests and contribute to reuniting families. You will work in a dedicated team and make an important contribution to a humanitarian task of international significance.

• Manage the email inbox and review incoming requests

• Research and maintain data in databases

• Record cases electronically and supplement missing information

• Check documents for completeness

• Prepare and import documents for electronic files

• Communicate with DRK state and district associations as well as international Red Cross organisations

• Take turns with the team in handling preliminary checks, including managing phone calls, mail, and emails

• Support case processing for search inquiries for missing relatives

• Completed vocational training

• Experience with databases or archiving systems is an advantage

• Proficient German and English skills, both written and spoken

• Competent with digital tools

• Structured and diligent working style

• Good organisational skills and the ability to prioritise tasks

• High attention to detail

• Ability to work in a team and strong communication skills

• Intercultural competence

• Knowledge of Ukrainian and/or Russian is an advantage

❤️ A responsible role with societal impact

🤝 Collaboration with an experienced and dedicated team

📈 Opportunities for professional and personal development

💶 Compensation according to pay group 8

🌴 30 holidays per year plus off days on Christmas Eve and New Year’s Eve

🌱 Company pension scheme (VBL)

⏰ Flexible working models for a good work-life balance

🏠 Option for remote working

💚 Health and further education offers like Urban Sports Club, Headspace, and Babbel

🌍🌈 We welcome applications from individuals of all backgrounds and look forward to your detailed application. 🌈🌍