Mahmoud Mohamed
- Rheine, Germany
- Strong background in CCNA and MCSA, with Three years of help desk experience providing software, hardware, client/server, Cloud and networking technical support.- Success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.- Ability to communicate effectively with technical and non-technical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.
Desired employment
I’m looking for a permanent position or a minijob in the area of Tier 2 Help Lines , Technical Support , IT Systems (Tier 2 Help Lines , Technical Support , IT Systems).
I speak
Previous experiences
- 01/2020 - 12/20222 years
10 months - 01/2020 - 01/20221 year
11 months - 01/2020 - 12/20211 year
11 monthsStudiesTelecommunications systems and Network
- 10/2019 - 05/20206 monthsApprenticeship
Tier 3 Service Desk Specialist
- Hamda Al Ghanem factory for Industry
- 10/2019 - 05/20206 months
- 05/2018 - 12/20191 year
7 months - 01/2018 - 10/20191 year
9 months - 05/2017 - 10/20214 years
5 months - 03/2017 - 05/20214 years
2 months - 01/2017 - 01/20171 month
- 10/2013 - 01/20184 years
2 months