Candidates Mahmoud Mohamed

I’m 30 years old
and originally from Germany.
I’m in Germany for 2 years and 9 months
and live in Rheine, Germany.

Desired job

I’m looking for a permanent position or a minijob in the area of Tier 2 Help Lines , Technical Support , IT Systems (Tier 2 Help Lines , Technical Support , IT Systems).

I speak

About me

- Strong background in CCNA and MCSA, with Three years of help desk experience providing software, hardware, client/server, Cloud and networking technical support.

- Success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

- Ability to communicate effectively with technical and non-technical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Previous experiences

  • 2 years
    10 months

    Apprenticeship: Technical Support Specialist

    01/2020 - 12/2022
    Charkiw, Ukraine
    freelancer
    Status: Completed successfully
  • 1 year
    11 months

    Technical Support Specialist

    01/2020 - 01/2022
    Charkiw, Ukraine
    freelancer
  • 1 year
    11 months

    Studies: Telecommunications systems and Network

    01/2020 - 12/2021
    Charkiw, Ukraine
    National Technical University Kharkov Polytechnic
    • Master degree
    Status: Completed successfully
  • 6 months

    Apprenticeship: Tier 3 Service Desk Specialist

    10/2019 - 05/2020
    Nadschran, Saudi Arabia
    Hamda Al Ghanem factory for Industry
    Status: Completed successfully
  • 6 months

    Tier 3 Service Desk Specialist

    10/2019 - 05/2020
    Nadschran, Saudi Arabia
    Hamda Al Ghanem factory for Industry
  • 1 year
    7 months

    Apprenticeship: Tier 1 Help Desk

    05/2018 - 12/2019
    Cairo, Egypt
    Summer training & Jobs
    Status: Completed successfully
  • 1 year
    9 months

    Tier 1 Help Desk

    01/2018 - 10/2019
    Cairo, Egypt
    Summer training & Jobs
  • 4 years
    5 months

    Apprenticeship: Owner, CEO

    05/2017 - 10/2021
    Gizeh, Egypt
    Khashabista
    Status: Completed successfully
  • 4 years
    2 months

    Owner, CEO

    03/2017 - 05/2021
    Gizeh, Egypt
    Khashabist
  • 1 month

    Help Desk Intern

    01/2017 - 01/2017
    Cairo, Egypt
    Organizatori
  • 4 years
    2 months

    Studies: Computer Science

    10/2013 - 01/2018
    Cairo, Egypt
    Thebes Academy Maadi
    Bachelor degree
    Status: Completed successfully

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