Bewerber :

• Deutsch
  Grundlagen
• Englisch
  Sehr gut
• Filipino
  Sehr gut

• IT-Analytiker (m/w/d)

  • IT, IT & Digital

• IT-Consultant (m/w/d)

  • IT, IT & Digital

• IT-Servicetechniker (m/w/d)

  • IT, IT & Digital

• Kanzleiassistent (m/w/d)

  • Recht, Politik und Recht

• Auto (B, BF17, BE)

I'm an experienced IT Support Analyst focusing on Service Desk and IT Helpdesk. I've been in the IT field for more than a decade and have a wide knowledge of different systems, tools and applications used in managing IT Helpdesk.

In my previous job as an IT Operations Project Engineer at Trustwave, a leading cybersecurity company, I applied my 15+ years of experience in IT Support roles to ensure the smooth and secure operation of the company's systems and applications. I hold an ITIL certification and a bachelor's degree in Electronics & Communications Engineering, and I am passionate about learning and growing as an IT professional. Furthermore, in my current role, I implement different IT projects and aid helpdesk staff in supporting end users with PC & Mac devices, as well as user account provisioning and maintenance in Microsoft on-premises, Office 365, and Exchange online environments. I also leverage my skills in FreshService ITSM, Help Desk Support, Office 365 Administration, Mobile Device Management, Windows Networking, SCCM basics, and Active Directory to build, re-image, and deploy Windows PC & Mac devices.

I also took managerial and leadership roles in some of the companies I've been making my skills not only focused on IT Support or handling technical issues but also leadership and people-handling skills.