: Kundendienstberater/in

Since 2003, MYKITA has been a pioneer in eyewear design and manufacturing. A clear, radical aesthetic runs through all visual aspects of the brand. Our ultra-light, individually adjustable frames with patented hinge technology are defined by exceptional comfort, quality, and durability. High-tech and craftsmanship come together in every product, all of which are made at the MYKITA HAUS in Berlin. We are committed to a sustainability strategy that continuously reduces our environmental footprint along the entire value chain while setting new standards for responsible design. With locations in Europe, Asia, and the USA, we distribute our products worldwide through renowned opticians and fashion retailers, our own MYKITA Shops, and online at mykita.com. In our modern, heritage-listed manufactory at MYKITA HAUS in Berlin-Kreuzberg, around 250 employees from 37 nations work under one roof, with a total of 350 people employed worldwide. From the initial concept to the final handcrafted product, MYKITA brings together a community of skilled professionals with diverse expertise, experiences, and talents who approach their work with creativity and passion.   EXPORT & FASHION COORDINATOR (all genders/20 hours/part-time) We are looking for an Export & Fashion Coordinator to join our team!   Our Export & Fashion Team is part of the Customer Excellence department and works closely with the Customer Service and Returns Team to ensure a seamless experience for our customers.   TASKS & RESPONSIBILITIES / As part of the Export & Fashion Team, you are the first point of contact for our distributor partners and fashion clients regarding After Sales inquiries. / You maintain regular contact with our export and fashion customers – mostly in English – ensuring smooth collaboration. / You manage customer orders, back orders, invoices, claims and credit items, keeping everything on track. / You carefully document all inquiries and relevant information in our ticket system to ensure nothing gets lost. / When things don’t go as planned, you get to the root of the issue and find pragmatic solutions. / You collaborate closely with Sales Managers and Sales Representatives to coordinate activities in their respective markets. / You work hand in hand with our Logistics team, ensuring all shipping documents are prepared and deliveries run seamlessly. / You coordinate with our Accounting team to clarify any questions regarding invoices or outstanding payments. / You stay connected with Production and other service-related teams to provide accurate delivery timelines and keep all stakeholders informed. / As part of the team, you actively contribute to optimizing internal processes and continuously improving our service. / In challenging situations, you stay calm and strike the right tone.   REQUIRED ROFILE & QUALIFICATIONS / Language skills: You speak fluent German and English and communicate confidently and professionally in both. Additional languages are a plus but not required. / Experience: You have worked in export or customer support before and have the necessary expertise. / Communication: You enjoy interacting with customers and collaborating closely with other teams. / Work style: You work independently, take responsibility, and have a strong customer-oriented mindset. / Technical skills: You are proficient in MS Office and have experience with ticketing systems and SAP.   OUR CULTURE & BENEFITS / The MYKITA HAUS is located in Berlin-Kreuzberg and offers an inviting work environment, including access to yoga classes. / Community is key: Join us for Monday muesli breakfasts, a monthly team lunch, regular after-work events, and company celebrations to connect across departments. / Got a green thumb? Grow your own herbs and vegetables in our backyard garden. / Our flexible working hours and models help you balance your professional and personal life. / If your core team agrees, dogs are warmly welcome in our workspace. / As an employee, you’ll also enjoy attractive discounts on our products. / In addition to 28 days of paid vacation, Christmas Eve and New Year's Eve are completely off.   APPLY NOW! Become part of the MYKITA community and help shape the future of eyewear with us. Send us your application (CV, relevant references, portfolio) in PDF format to jobs@mykita.com. A cover letter is not required, but we appreciate a note about your salary expectations and earliest possible start date. Your contact for this position is Inike Rosenbach, MYKITA Holding GmbH, Köpenicker Straße 20, 10997 Berlin, www.mykita.com. Once we receive your application, you will get an automatic confirmation. Reviewing your documents will take approximately two weeks, after which we will follow up with feedback. If we have any further questions or require additional documents, we’ll reach out to you. At MYKITA, we believe in the power of diversity and different perspectives. We welcome applications from all backgrounds, regardless of gender, nationality, e...