Ismael Isinguzo Muatetema

Berlin, Germany

I possess a variety of competencies that set me apart from other candidates. Chief amongst these is my ability to quickly establish a good rapport with customers, coworkers, friends, etc and my skill at increasing revenue through up-selling and cross selling promotions. Presently I am working in the Customer Service department of solita-service. My time there has equipped me with a multitude of skills, including: Helping customers find what they want and clearly explaining anything they need to know. Developing superb judgement, diplomacy and tact when dealing with all customers. Being able to quickly identify all sales opportunities. I have enclosed with this letter my CV for your review and consideration. From it you will be able to see that I have played a crucial role in professionally representing my current employer, and in building relationships with the company’s customers. However what my CV cannot illustrate is my self-motivation, enthusiasm and ability to be a positive team player who is strictly adheres to all Standard Operating Procedures and company guidelines. Right now I am interested in expanding my professional horizons and in seeking new challenges . I would greatly welcome the chance of an interview, where we will have an opportunity to discuss not only your company’s top priorities but also the performance you can expect from me.

Desired employment

Full-time Apprenticeship Freelance

Desired job

  • Customs declarant
    • Trade, Economy and finance
  • Travel consultant
    • Tourism, Hospitality, Tourism & Leisure
  • Travel agency assistant
    • Tourism, Hospitality, Tourism & Leisure
  • Behavioral and communication trainer
    • Social care, counseling, therapy, Education, Counseling & Social services
  • Customs guard
    • Military, Public Security, Security
  • Consultant
    • Management, Organization, Economy and finance

Executive Summary (AI Generated)

  • Über 7 Jahre Erfahrung im Kundenservice und Kommunikationsbereich mit nachweislichen Erfolgen bei der Verkaufssteigerung von Internetprodukten um bis zu 23%.
  • Fundierte Kenntnisse in Kommunikationsstrategien, Kundenbeziehungsmanagement und Krisenkommunikation, unterstützt durch einen Bachelor-Abschluss in Corporate Communication.
  • Erfahren in Verhandlungsführung, Vertragsmanagement sowie im Aufbau und der Pflege nachhaltiger Kundenbeziehungen.
  • Geübt in der Anwendung von Kundenservice-Metriken, Dokumentation sowie im Training von Mitarbeitern zur Optimierung der Servicequalität.
  • Stark in multilateraler Kommunikation und im Umgang mit vielfältigen Stakeholdern, bereit für verantwortungsvolle Aufgaben und Projekte.

Previous experiences

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