Anastasiia Benkovska

Berlin, Germany

I am a communicative person who has been consistently praised as hard-working professional by my co-workers and management. Over the course of my 14-year career, I've developed a large and diversified skill set, including conflict resolution, customer communications and relationship management.Overall, I have consistently demonstrated creative thinking, multitasking and teamwork abilities in every aspect of my Head of CSM department role at Dialog Market.Almost 2 years ago I relocated to Berlin from Ukraine with my 3 year old daughter and my mother. I am used to working and having the possibility to grow. I would like to build a career that can support us here and allow us to be independent.

Desired employment

Full-time

Desired job

  • Customer Relationship Manager
    • Marketing, Advertising, Public Relations, Economy and finance
  • Call Center Agent
    • Secretariat, commercial assistance, Economy and finance
  • Administrative Assistant
    • Real Estate, Economy and finance
  • Personal assistant
    • Social care, counseling, therapy, Education, Counseling & Social services

I speak

Executive Summary (AI Generated)

  • Über 7 Jahre Erfahrung im Kundenservice und Vertrieb, mit Schwerpunkt auf E-Commerce und Hotellerie.
  • Erfolgreiche Teamführung und Aufbau einer Kundenservice-Abteilung, Skalierung des Teams von 14 auf 600 Mitarbeitende.
  • Erfahrung in der Organisation und Durchführung von Veranstaltungen sowie Erstellung von Marketing-Content.
  • Fundierte Kompetenz in der Arbeit mit Software-Tools wie Zendesk, Helpshift und Google Analytics.
  • Abgeschlossenes Studium im Bereich Tourismusmanagement mit praktischer Erfahrung in 5-Sterne-Hotelumgebungen.

Previous experiences

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