Candidates Donald Kolonkouo Pemsou

I’m 46 years old
and originally from Cameroon.
I’m in Germany for 2 years and 8 months
and live in Sonnewalde, Germany.

Desired job

I’m looking for an apprenticeship or a permanent position in the area of Customer Service, Nouvelle Formation si necessaire (Customer Service, Nouvelle Formation si necessaire).

About me

Polyvalent worker in the area of computer sciences , marketing and communication.
Ability of communication , coordination and analysis skills
Ability of oral and written communication skills (french-russian-english)
Ability of oral and written translations skills (french-russian-english)
Quiet Good experience of customer support and call center experience
Quiet Good experience of telemarketing and online sales
Good experience of work with Inbounds and Outbounds Calls , Chat , Emails
Good experience in great pressure work and Customer conflict resolution
Flexible and quick faculties of learning
Good level of Operating system ( windows) Customer service App ( Genesys , Zendesk , Slack)
Web Programming Experience CMS ( Worpress, Prestashop , Mysql , Wamp SERVER etc)

According to my experience I am ready for a new experience and challenges, in a new environment , and also go beyond my past experiences

Previous experiences

  • 2 years
    5 months

    Apprenticeship: Customer Service , IT

    09/2019 - 03/2022
    Odessa, Ukraine
    Autodoc AG
    Status: Completed successfully
  • 2 years
    5 months

    Customer Service

    09/2019 - 03/2022
    Odessa, Ukraine
    Autodoc AG
  • 7 years
    8 months

    Apprenticeship: Technical Sales agent

    01/2012 - 09/2019
    Odessa, Ukraine
    ICALL , BECONNECT
    Status: Completed successfully
  • 2 months

    Apprenticeship: Technical support

    08/2011 - 10/2011
    Odessa, Ukraine
    Wildix
    Status: Not completed
  • 3 years
    9 months

    Studies: Computer Science

    09/2006 - 06/2010
    Odessa, Ukraine
    Odessa National Polytechnic University
    Bachelor of Computer Science
    Status: Completed successfully
  • 4 years
    11 months

    Studies: Economic science and management

    10/2000 - 09/2005
    Jaunde, Cameroon
    University of Yaounde 2
    Bachelor of Economic science and management
    Status: Completed successfully

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