Candidates : Sherif Anwer

• German
  Very good
• Abkhazian
  Native
• English
  Very good

Oct 2013 Till December 2016   The Egyptian Company for Mobile Services "Orange"

Specialist, Call Center -  Enterprise, Customer Service.

· Answering customer's inquiries, responding to complaint and building up customer loyalty to increase customer satisfaction.

· Record all details of customers inquiries for statistical and analytical purposes

· Assist customers in ordering and fulfilling their product requests.

· Coordinate with Credit Department by taking promises from companies concerning their monthly bills late payment.

· Responsible for reporting to the Technical Department any complaints concerning network problems.   

· Assisting Enterprise Customer Support in work load

· Up-selling new products

· Technical supporting some hardware devices as access cards, Blackberry

Sep 2012 - Sep 2013   Vodafone, Egypt

Customer Care Consumer Credit

· Contacting the customer in case of high usage

· Handling and solving all account billing problems

· Handling all customers complaints regarding their bills

· following the customers in case of payment deal

· Employee of the Month May 2013

· Employee of the Month July 2013

Jul 2010- Sep 2012   Vodafone, Egypt

Customer Service Representative /High Value

· Answering all customer inquires  

· Handling customer's complaints  in high value escalation team

· acting as a floor spoc

· Supporting new comers

· Acting as a Trainer for the new comers

· loan incompliant team for 6 Months  

· oan in training team for 3 Months

· achieving the KPI'S every Month

Jul 2009- Jun 2010 Cherries, Casual Wears

Sales Manager

· Supervising all branches work and selling target

· Coordinate with suppliers to receive the products on time and with needed designs