Sherif Anwer

Oct 2013 Till December 2016   The Egyptian Company for Mobile Services "Orange"Specialist, Call Center -  Enterprise, Customer Service. · Answering customer's inquiries, responding to complaint and building up customer loyalty to increase customer satisfaction.· Record all details of customers inquiries for statistical and analytical purposes· Assist customers in ordering and fulfilling their product requests.· Coordinate with Credit Department by taking promises from companies concerning their monthly bills late payment.· Responsible for reporting to the Technical Department any complaints concerning network problems.   · Assisting Enterprise Customer Support in work load· Up-selling new products· Technical supporting some hardware devices as access cards, Blackberry Sep 2012 - Sep 2013   Vodafone, EgyptCustomer Care Consumer Credit· Contacting the customer in case of high usage· Handling and solving all account billing problems· Handling all customers complaints regarding their bills· following the customers in case of payment deal· Employee of the Month May 2013· Employee of the Month July 2013  Jul 2010- Sep 2012   Vodafone, EgyptCustomer Service Representative /High Value · Answering all customer inquires  · Handling customer's complaints  in high value escalation team· acting as a floor spoc· Supporting new comers· Acting as a Trainer for the new comers· loan incompliant team for 6 Months  · oan in training team for 3 Months· achieving the KPI'S every Month Jul 2009- Jun 2010 Cherries, Casual WearsSales Manager· Supervising all branches work and selling target· Coordinate with suppliers to receive the products on time and with needed designs