: Customer-Experience-Manager/in

Are you a motivated leader with a passion for optimizing workforce operations? We are seeking a WFM Team Leader to oversee our workforce management team and ensure we meet our operational goals while maintaining high service standards. Your Responsibilities: Lead and manage a team of workforce management analysts to ensure effective scheduling and resource allocation. Monitor and analyze real-time performance metrics to ensure service level agreements (SLAs) are met. Collaborate with senior management to develop workforce management strategies that enhance operational efficiency. Provide coaching and support to team members, fostering a culture of continuous improvement. Develop and implement reporting dashboards to communicate performance insights to stakeholders. Address staffing challenges and recommend solutions to optimize productivity. Facilitate communication between different departments to ensure alignment on workforce goals. Your Profile: Proven experience in workforce management or a related field, with previous leadership experience preferred. Strong analytical and problem-solving skills, with the ability to interpret data and drive decisions. Excellent communication skills in English, both written and verbal. Proficiency in workforce management software and tools. Ability to thrive in a fast-paced environment and adapt to changing priorities. Strong organizational skills and attention to detail. What We Offer: Competitive Salary: Based on experience and qualifications. Flexible Work Environment: Work remotely with flexible hours. Career Development: Opportunities for training and professional growth. Supportive Team Culture: Join a dynamic and collaborative work environment. Comprehensive Benefits Package: Health insurance, retirement plans, and additional perks. Innovative Tools: Access to the latest technologies and tools to enhance your team's productivity. Employee Recognition: Regular appreciation programs and rewards for outstanding performance. Work-Life Balance: Support for maintaining a healthy balance between work and personal life. Ready to take your leadership career to the next level? Apply now and join our team as a WFM Team Leader!