Are you a motivated leader with a passion for optimizing workforce operations? We are seeking a WFM Team Leader to oversee our workforce management team and ensure we meet our operational goals while maintaining high service standards.
Your Responsibilities:
- Lead and manage a team of workforce management analysts to ensure effective scheduling and resource allocation.
- Monitor and analyze real-time performance metrics to ensure service level agreements (SLAs) are met.
- Collaborate with senior management to develop workforce management strategies that enhance operational efficiency.
- Provide coaching and support to team members, fostering a culture of continuous improvement.
- Develop and implement reporting dashboards to communicate performance insights to stakeholders.
- Address staffing challenges and recommend solutions to optimize productivity.
- Facilitate communication between different departments to ensure alignment on workforce goals.
Your Profile:
- Proven experience in workforce management or a related field, with previous leadership experience preferred.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive decisions.
- Excellent communication skills in English, both written and verbal.
- Proficiency in workforce management software and tools.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Strong organizational skills and attention to detail.
What We Offer:
- Competitive Salary: Based on experience and qualifications.
- Flexible Work Environment: Work remotely with flexible hours.
- Career Development: Opportunities for training and professional growth.
- Supportive Team Culture: Join a dynamic and collaborative work environment.
- Comprehensive Benefits Package: Health insurance, retirement plans, and additional perks.
- Innovative Tools: Access to the latest technologies and tools to enhance your team's productivity.
- Employee Recognition: Regular appreciation programs and rewards for outstanding performance.
- Work-Life Balance: Support for maintaining a healthy balance between work and personal life.
Ready to take your leadership career to the next level? Apply now and join our team as a WFM Team Leader!