Victoria Sani

I've spent over 10 years working at the intersection of technology, customers, and product — mostly in SaaS and travel tech environments.
I have an hybrid career path: operational, support and Projects.What I like the most, is being the bridge between the client and the technical team. I'm the person who listens to what the client actually needs, translates that into something the technical team can work with, and stays involved until everything is running smoothly — and then brings that feedback back to improve the product. At eKomi, I led the technical onboarding for B2B clients — guiding them through configurations, integrations, and workflows — and achieved a 95% customer satisfaction rate. I also identified recurring pain points and worked directly with the Product team to improve the platform.Before that, I spent years in travel tech, working with GDS systems like Amadeus and Sabre — which are essentially complex migrations — so I understand how that impacts the end user.More recently, I completed a UX/UI and technical training that included REST APIs and frontend basics — because I wanted to be able to speak the language of the developers I work with.