Bewerber : Anna Kozlova

• Russisch
  Muttersprache
• Ukrainisch
  Muttersprache
• Englisch
  A2 – Grundlegende Kenntnisse
• Französisch
  A1 – Anfänger

Good afternoon!
My name is Anna! I am a migrant from Ukraine, from the city of Odessa. My work experience is over 4 years. These are mainly sales or office employees. I am a confident user of office programs, in particular 1C, Bitrix, Google spreadsheets. I know English at the everyday level, basic French, I am professionally proficient in Ukrainian and Russian. During the period of my career, I often took training and advanced training, including:
Courses "Time management" and training in sales skills.
At the moment I will consider all job offers.
For understanding, I add my work experience in chronological order.

In Ukraine, I worked as an online store manager
from 01.2020 to 02.2022. Internet-shop "Household goods".
My duties included:
- Registration of customer orders from different sites (prom.ua, website, Viber, Facebook);
- Carrying out payments in 1C;
- Carrying out incoming invoices;
- Consulting on the assortment of the store;
- Drawing up tables, graphs.
From 02.2019 to 01.2020 I worked as a branch employee at Privat Bank. Responsibilities for this position:
- Bank customer service
from 04.2018 to 01.2019
"Monsterleads", Kyiv (Outsourcing contact center).
Vacancy contact center supervisor. Duties:
- Control of sales managers on the implementation of sales plans, work on the script, the rules of communication with the client);
- Listening to calls, grading;
- Training new employees;
- Conducting group meetings;
- Completing employee schedules
"Monsterleads", Kyiv (Outsourcing contact center).
contact center manager
from 01.2016 to 04.2018 (2 years 3 months)
"Monster leads", Odessa (Outsourcing contact center)
- Receiving calls from clients;
- registration of orders;
- counseling clients;
- closing deals for the maximum crosssale