Callcenteragent/in

keine Angabe
20 Stunden / Woche
unbefristet
Ab sofort
keine Angabe
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Sprachanforderungen

Beschreibung

You love communicating with other people? Then apply as a Swedish-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for Positec.       Start: 14.04.2025 |Location: Homeoffice / Berlin-Neukölln | Weekly hours: 20 - 40 h  

**Working hours:**Mon – Fri between 08:00 AM and 8:00 PM  

**Salary:**2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office allowance 30 €/month)    Your benefits:   

  • 100% Homeoffice 
  • Permanent position with 27-30 vacation days and special leave  
  • Flexible working hours: 20, 25, 30, 35 or 40 hours/week  
  • Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups
  • Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more.
  • Team events, such as summer parties, to get to know your team  
  • Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally  
  • Increase in employee satisfaction with the help of MaxPerts, works councils + representatives for severely disabled employees 
  • Sustainable corporate management through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)  
  • International career opportunities through worldwide German-speaking projects 
  • Optional German language classes    

Your new tasks:    

  • Supporting our Swedish-speaking customer base by phone, email and chat  
  • Maintaining our customer database and updating all entries 
  • Offering individual solutions for each call 
  • Answering customer inquiries about technical questions (installation) or warranty claims    Your qualifications: 
  • Fluency in Swedish (C2-level) with very good English 
  • Excellent customer service expertise 
  • Previous experience in a customer focused or sales environment, previous contact centre experience is desirable  
  • Demonstrable experience of working within a structured process  
  • Proficient IT Skills (Microsoft-Office)  
  • The ability to work well as part of a team  
  • Being flexible and open to a new challenge  
  • Willingness to learn and eagerness to learn  
  • Empathetic and socially competent personality 
  • Valid work permit for Germany    

Sounds like the right job? Take your chance and apply now!      This is what you can expect from us after you have applied:  

  1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.   
  2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).   
  3. If all these steps are positive, we will welcome you with a permanent position! https://vimeo.com/802670022/a7659113f4         You have any further questions? 

Feel free to contact us by e-mail: karriere.berlin@foundever.com    **Foundever®**is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.    There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever®! https://vimeo.com/869123333/8b58d2ed9e       We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?    **Job-ID:**397118

You love communicating with other people? Then apply as a Swedish-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for Positec.       Start: 14.04.2025 |Location: Homeoffice / Berlin-Neukölln | Weekly hours: 20 - 40 h   **Working hours:**Mon – Fri between 08:00 AM and 8:00 PM   **Salary:**2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office allowance 30 €/month)    Your benefits: ...

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