: Customer-Experience-Manager/in

Are you passionate about optimizing workforce operations and improving service delivery? Join our team as a WFM Senior Real-Time Analyst, where you will play a crucial role in managing real-time performance and ensuring operational efficiency. Fluency in English is required. Your Responsibilities: Monitor real-time staffing levels and service levels across multiple channels. Analyze data to identify trends and make recommendations to improve efficiency. Collaborate with team leaders and management to optimize resource allocation. Provide actionable insights to ensure service level agreements (SLAs) are met. Develop and maintain real-time reporting dashboards. Assist in the development of workforce management strategies to enhance operational effectiveness. Your Profile: Proven experience in workforce management or a similar role. Strong analytical skills with the ability to interpret data and make decisions. Excellent communication skills in English, both written and verbal. Proficiency in workforce management software and tools. Ability to work under pressure and adapt to changing priorities. Strong organizational skills and attention to detail. What We Offer: Competitive Salary: Based on experience and qualifications. Flexible Work Environment: Work remotely with flexible hours. Career Development: Opportunities for training and professional growth. Supportive Team Culture: Join a dynamic and collaborative work environment. Comprehensive Benefits Package: Health insurance, retirement plans, and additional perks. Innovative Tools: Access to the latest technologies and tools to enhance your productivity. Employee Recognition: Regular appreciation programs and rewards for outstanding performance. Work-Life Balance: Support for maintaining a healthy balance between work and personal life. Ready to take your career to the next level? Apply now and become a vital part of our workforce management team!