Customer-Experience-Manager/in

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40 Stunden / Woche
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Ab sofort
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Beschreibung

Are you passionate about optimizing workforce operations and improving service delivery? Join our team as a WFM Senior Real-Time Analyst, where you will play a crucial role in managing real-time performance and ensuring operational efficiency. Fluency in English is required.

Your Responsibilities:

  • Monitor real-time staffing levels and service levels across multiple channels.
  • Analyze data to identify trends and make recommendations to improve efficiency.
  • Collaborate with team leaders and management to optimize resource allocation.
  • Provide actionable insights to ensure service level agreements (SLAs) are met.
  • Develop and maintain real-time reporting dashboards.
  • Assist in the development of workforce management strategies to enhance operational effectiveness.

Your Profile:

  • Proven experience in workforce management or a similar role.
  • Strong analytical skills with the ability to interpret data and make decisions.
  • Excellent communication skills in English, both written and verbal.
  • Proficiency in workforce management software and tools.
  • Ability to work under pressure and adapt to changing priorities.
  • Strong organizational skills and attention to detail.

What We Offer:

  • Competitive Salary: Based on experience and qualifications.
  • Flexible Work Environment: Work remotely with flexible hours.
  • Career Development: Opportunities for training and professional growth.
  • Supportive Team Culture: Join a dynamic and collaborative work environment.
  • Comprehensive Benefits Package: Health insurance, retirement plans, and additional perks.
  • Innovative Tools: Access to the latest technologies and tools to enhance your productivity.
  • Employee Recognition: Regular appreciation programs and rewards for outstanding performance.
  • Work-Life Balance: Support for maintaining a healthy balance between work and personal life.

Ready to take your career to the next level? Apply now and become a vital part of our workforce management team!

Are you passionate about optimizing workforce operations and improving service delivery? Join our team as a WFM Senior Real-Time Analyst, where you will play a crucial role in managing real-time performance and ensuring operational efficiency. Fluency in English is required. Your Responsibilities: Monitor real-time staffing levels and service levels across multiple channels. Analyze data to identify trends and make recommendations to improve efficiency. Collaborate with team leaders and manage...

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