As a sales support specialist in our main office in Berlin, you’ll join a diverse, multinational team – including many musicians and Live users. Your mission will be to maintain Ableton’s reputation for attentive, customer-oriented support. The job requires self-motivation, the ability to look at issues from a customer's perspective and an interest in improving the overall user experience.
We’re looking for new team members that have an interest in music technology and preferably have previous experience in a customer service environment. Like us, you should be supportive, empathetic and communicative.
This position is based in Berlin, Germany. If you’re not already in Berlin, Ableton will help you with your relocation. We offer the option to choose your own work model: alternate flexibly between remote and on-site in the office, working 32 to 40 hours per week.
-Answer customer inquiries via email
-Provide excellent service to customers with sales, orders, and account queries
-Support customers to get started with our products
-Collaborate with other Ableton teams to improve customer experience
-Strong service mentality with the ability to think from a customer's perspective
-Solution-oriented and able to solve problems on your own
-Team player with an independent and proactive working style
-Strong verbal and written communication skills in English and preferably -German (C2) or French (C2)
-Ability to work efficiently - especially during periods of high demand
-Interest in music technology
If you see yourself in this role, please apply with the following documents and information:
-CV (without a picture)
-Desired starting date
-A short introduction about yourself and an answer (within 200 words) to the following question:
From a customer’s perspective, how would you describe an ideal customer service experience?