Job Support Specialist, Tech (d/f/m)


As a Technical Support Specialist at Ableton, you'll join a welcoming, dedicated team of fellow musicians and Live users, who thrive working autonomously while placing a high value on collaboration and mutual support. Your job will be to ensure Ableton provides attentive, friendly, and flexible customer-oriented support. This role requires self-motivation, empathy, the ability to look at issues from a customer's perspective, and an interest in improving the overall user experience.

We are looking for new team members that are familiar with Ableton Live and Push, or other similar MIDI controllers and digital audio workstations. If you have an interest in the technical side of music production and a desire to develop your skills in troubleshooting and testing software issues, we'd love to hear from you!

This position is based in Berlin, Germany. If you’re not already in Berlin, Ableton will help you with your relocation. We offer the option to choose your own work model: alternate flexibly between remote and on-site in the office, working 32 to 40 hours per week.

Your responsibilities
-Provide technical support to users via email
-Collaborate with other teams within Ableton
-Participate in team meetings and workgroups
-Investigate reported issues, reproduce problems, and file bugs

Your profile
-You are motivated to help others overcome obstacles in music-making and find creative, integrative solutions to technical problems
-You are passionate about music and music-making
-You have experience working in a customer-oriented service environment
-You are familiar with audio hardware and software and have a basic level of understanding about troubleshooting on Mac and/or Windows
-You have strong verbal and written communication skills in English
(Skills in written German, Chinese, French, Italian, or Spanish are a plus.)

If you see yourself in this role, please apply with the following documents and information:

-CV (without a picture) and cover letter
-Desired starting date
-A short introduction about yourself and an answer (within 200 words) to the following question:

From a customer’s perspective, how would you describe an ideal customer service experience?


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