und komme ursprünglich aus Ägypten.
Seit 5 Jahren und 7 Monaten bin ich in Deutschland
und lebe in Frankenthal (Pfalz).
My background experience includes handling customer complaints associate with conducting projects across various departments for enhancing customer satisfaction and for process improvements.
Also I have had an internship for 6 months at SAP SE in Mobile UX team and the experience of handling projects in the German market.
I conducted an internal project was aiming to have LINKdotNET (Orange Telecom Egypt) get a ranking number one across the competitors in the regulator quarterly competition (National Telecommunication Regulatory Authority) and it was successfully achieved for the first time in the company’s life time, was in Q4 2014 http://old.tra.gov.eg/english/dpages_dpagesdetails.asp?ID=483&Menu=9 .
Also, the nature of my daily tasks (assign certain duties to the employees, explaining how those duties are to be done and communicate how the successful performance of those duties will be measured and ensure that the employee is working under a current job description and in a classification appropriate to the duties) which involved a great deal of independent research, requiring initiative, self-motivation and a wide range of skills.
That’s because I worked within a high-volume customer-service for a major telecommunications carrier and Internet services provider. In that position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunction…etc). Also one of the most important tasks is to liaise with Telecommunications Regulatory Authority of Egypt of related or connecting companies to resolve joint telecommunications problems and ensure efficient telecommunications system operations.
In addition to this experience, I gained considerable knowledge and unlimited skills during my Master of Business Administration study in the German University in Cairo.
More than 10 years of experience in Customer Experience & Satisfaction. Attention to details. Proven analytical, interpersonal and problems.
- 5 Monate
Mobile UX team06/2016 - 12/2016Wiesloch, DeutschlandSAP SE
- 1 Jahr
Ausbildung: Bachelor in Business Adminstration08/2014 - 11/2015, ÄgyptenGerman University in CairoStatus: Abschluss in Deutschland anerkannt
- 3 Jahre
Studium: MBA08/2012 - 11/2015New Cairo City, ÄgyptenGerman University in CairoMBAStatus: Nicht abgeschlossen
- 8 Jahre
Complaints Handling Team leader02/2007 - 11/2015Madinat as-Sadis min Uktubar, ÄgyptenOrange Telecom