Bewerber Hany Iskandar

Ich bin 38 Jahre alt
und komme ursprünglich aus Ägypten.
Seit einem Jahr und 5 Monaten bin ich in Deutschland
und lebe in Frankenthal (Pfalz).

Über mich

My background experience includes handling customer complaints associate with conducting projects across various departments for enhancing customer satisfaction and for process improvements.
Also I have had an internship for 6 months at SAP SE in Mobile UX team and the experience of handling projects in the German market.
I conducted an internal project was aiming to have LINKdotNET (Orange Telecom Egypt) get a ranking number one across the competitors in the regulator quarterly competition (National Telecommunication Regulatory Authority) and it was successfully achieved for the first time in the company’s life time, was in Q4 2014 http://old.tra.gov.eg/english/dpages_dpagesdetails.asp?ID=483&Menu=9 .
Also, the nature of my daily tasks (assign certain duties to the employees, explaining how those duties are to be done and communicate how the successful performance of those duties will be measured and ensure that the employee is working under a current job description and in a classification appropriate to the duties) which involved a great deal of independent research, requiring initiative, self-motivation and a wide range of skills.
That’s because I worked within a high-volume customer-service for a major telecommunications carrier and Internet services provider. In that position, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunction…etc). Also one of the most important tasks is to liaise with Telecommunications Regulatory Authority of Egypt of related or connecting companies to resolve joint telecommunications problems and ensure efficient telecommunications system operations.
In addition to this experience, I gained considerable knowledge and unlimited skills during my Master of Business Administration study in the German University in Cairo.

More than 10 years of experience in Customer Experience & Satisfaction. Attention to details. Proven analytical, interpersonal and problems.

Mein bisheriger Werdegang

  • 5 Monate

    Mobile UX team

    06/2016 - 12/2016
    Wiesloch, Deutschland
    SAP SE
  • 1 Jahr
    3 Monate

    Ausbildung: Bachelor in Business Adminstration

    08/2014 - 11/2015
    , Ägypten
    German University in Cairo
    Status: Abschluss in Deutschland anerkannt
  • 3 Jahre
    3 Monate

    Studium: MBA

    08/2012 - 11/2015
    New Cairo City, Ägypten
    German University in Cairo
    MBA
    Status: Nicht abgeschlossen
  • 8 Jahre
    8 Monate

    Complaints Handling Team leader

    02/2007 - 11/2015
    Madinat as-Sadis min Uktubar, Ägypten
    Orange Telecom